Lenco POS system is a reliable Android-based point-of-sale system that enables businesses to accept card payments seamlessly. If you’re considering implementing the Lenco POS system for your business or have questions about how it works, we’ve got you covered with answers to some frequently asked questions.

Recommended Read: How A POS System Works

Q1. How do I order a Lenco Terminal (POS)?

To order a Lenco POS system you need to fill out and submit the POS request form. To get the process started ensure to fund your Lenco account or sign up if you don’t have one. Lenco offers multiple options to suit your business needs:

Option 1 – Buy Once (OUTRIGHT PURCHASE): For a one-time payment of ₦75,000, you can purchase the Lenco POS system outright. This means you own the terminal, with no transaction count requirements, and it cannot be withdrawn. The Merchant Service Charge (MSC) is 0.4%, capped at ₦300 for all transactions, and you enjoy instant settlement.

Option 2 – Lease Terminal (RECOMMENDED FOR MERCHANT COLLECTIONS): Choose this option by paying a caution fee of ₦20,000 (refundable deposit) and ₦1,500 for insurance. The MSC is 0.4%, capped at ₦300. To keep the terminal, you must meet minimum monthly transaction count and volume requirements. If not, the terminal may be withdrawn within 60 days.

Option 3 – PaySmallSmall (BUY BY WEEKLY INSTALMENT PAYMENT): This option requires a non-refundable caution fee of ₦20,000, weekly repayments of ₦2,000, and ₦1,500 for insurance. Like the outright purchase, the MSC is 0.4%, capped at ₦300, and offers instant settlement.

Q2. What Is The Warranty For The Lenco POS System?

The Lenco POS system is backed by a generous 1-year warranty. Should you encounter any issues with the device during this period, our team will promptly repair or replace it free of charge, ensuring your business runs smoothly.

Q3. What is the POS delivery time?

Expect to receive your Lenco POS order within a swift 2-3 business days, ensuring you can start accepting card payments without delay.

Recommended Read: How To Use Lenco API for Your Business

Q4. Who can get the Lenco Terminal (POS)?

Primarily, registered businesses with Lenco accounts (Pro or Prime) are eligible for the Lenco Terminal (POS). However, if your business requires a terminal for collections and you do not have a bank account with Lenco, you can still place an order and complete the necessary requirements to have it shipped.

Q5. How can I allow my team members to use the Lenco Terminal (POS)?

To grant team members access to the Lenco Terminal (POS), follow these steps:

1. Log in to Lenco and go to the ‘Team‘ tab.
2. Select ‘Invite’ and enter the email address of the person you want to invite.
3. Create team member profiles and configure their permissions to grant them secure access to the terminal’s dashboard.

Q6. How do I send receipts for payments accepted with Lenco Terminal (POS)?

Sharing receipts for payments is simple:

• You can select ‘Print receipt’ from the payment confirmation screen on the Terminal (POS) immediately after the transaction is completed.
• Alternatively, locate the relevant payment in the Merchant transactions list, click on it, and select “Send Receipt.”
• Receipts can be shared through popular communication apps such as WhatsApp, Email, SMS, and more.