We trust this message finds you in good health and high spirits. We have some exciting updates to share, so let’s dive right in!

Marking Nigeria’s Independence- 63 Years Strong 🇳🇬

As we prepared for the new week, we also readied ourselves to honor Nigeria’s 63rd year of independence, on October 1st, 2023. We stood in solidarity with the nation during this significant celebration.

Customer Service Week – A Tribute to You!

As we celebrate Independence Day, we also prepare to celebrate YOU! That’s right, Customer Service Week is this week, and we can’t wait to celebrate it with all our amazing customers. To make it extra special, we have a surprise for you every day. Remember to open your Lenco app daily because there’s a unique message waiting just for you. 

As we delve into the customer service week, let’s take a closer look at what customer service is all about and a few tips on how to improve customer service.

What is Customer Service?

Well Here’s what customer service means to us.

Customer service is all about giving clients outstanding support and help in a way that meets or exceeds their expectations. It entails professionally and courteously responding to customer inquiries, demands, and complaints. Customer service aims to assure customer happiness, create trust and loyalty, and eventually contribute to a company’s overall success and reputation.

Here are some ways to improve your customer service experience

1. The use of technology: Technology plays an essential role in today’s digital world in providing fast and personalized customer service. By recording preferences, purchase history, and communication records, CRM software provides better customer relationship management and customized experiences. Using chatbots and AI-powered virtual assistants also simplifies operations and provides around-the-clock help.  

2. Consistency: Consistency in customer service is vital to building trust and loyalty. Customers should feel confident that they will receive the same level of service every time they interact with your business. Ensure that your customer service standards are well-defined and communicated to your employees. Implement training programs to ensure that all team members adhere to these standards consistently.

If you’d like to dive deeper into this topic, feel free to check out the full article right here: EFFECTIVE WAYS TO IMPROVE YOUR CUSTOMER SERVICE

Anticipate something big, coming soon!

Our journey of growth and commitment to serving you better has led us to explore new opportunities, and we are now preparing to embark on this exciting venture. Our expansion is a testament to your trust and support, and we can’t wait to introduce you to the exciting developments to come. Stay tuned for more updates and details about our expansion plans, including the official launch date. We are immensely grateful for your continued patronage, and we look forward to growing together in this new chapter of our adventure.

  Business of the Month

This month’s spotlight is on Primeclick Media Agency. They picked Lenco as a financial partner for two major reasons: Lenco’s user-friendly platform enables users to easily open as many sub-accounts as they need, eliminating the time-consuming bank trips and paperwork. And, they also enjoy our team banking feature, which allows them to effortlessly invite team members for approvals and disbursements. Primeclick has great prospects, and we’re happy to have them as our Business of the Month! 

Don’t just take our word for it, hear what they have to say here!

Your trust in Lenco is greatly appreciated but we don’t want to leave your stories untold. If you have your own Lenco success story to share or ideas on how we can enhance your experience, please do not hesitate to provide your feedback. Your insights motivate us to continually improve our services. 

That wraps up this newsletter. We hope you’re as excited as we are about Customer Service Week, Nigeria’s 63rd Independence Day, and the remarkable businesses within our Lenco community.